I've owned my unit for about 5 years. Usage has been light (about 15,000 total copies) because it's a home office. But I've used all three features; copy, FAX and scan. Except for an occasional paper jam and feed problem the unit has been reliable and produced very good quality copies. The paper jam problems disappeared when I began using 20 lb sheets. The feed drawer has always been a touchy nuisance, but you learn to live with it. I've used the scanner very rarely but I've been pleased at how easy it is to use.
The best feature is the low cost of toner. I get several year's use out of $60 worth of toner.