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Customer Reviews for PIXMA MX870
PIXMA MX870
The PIXMA MX870 Wireless 1 Home Office All-In-One lets you print from any room in your home and boasts incredible 9600 x 2400 maximum color dpi 2 with tiny 1pl ink droplets and a 5 individual ink tank system. A built-in, fully integrated 35-sheet Auto Document Feeder means fast copying or scanning of your originals so you can tend to other tasks while the printer is at work.
Average Customer Rating:
(179 Reviews) 179
Rating Snapshot (179 reviews)
5 stars
102
4 stars
32
3 stars
15
2 stars
13
1 star
17
138 out of 179(77%)reviewers would recommend this product to a friend.
Customer Reviews for PIXMA MX870
Review 1 for PIXMA MX870
Nickname: CMYK
Very Disappointed
Overall Rating
Features
1
out of
5
Performance
1
out of
5
Price/Value
3
out of
5
Quality
1
out of
5
Satisfaction
1
out of
5
Date:August 7, 2012
Pros: Easy Setup, fast print speed
Cons: Difficult to use, Low Quality Output, Flimsy Construction
My last printer from canon lasted 8 years and was very sturdy. This one is a piece of junk, made out of cheap plastic material. It feels and performs like a printer you would get at a dollar store. Very upset, I was looking for the most expensive multi-function printer that takes 5 inks and this happened to be the only one at the store. I figured...well, its a canon, how bad can it get, but it seems that their printers can get worse over time.
4 of 9 people found this review helpful.
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Review 2 for PIXMA MX870
Nickname: Colin
HATE IT
Overall Rating
Features
1
out of
5
Performance
1
out of
5
Price/Value
1
out of
5
Quality
1
out of
5
Satisfaction
1
out of
5
Date:May 12, 2012
Pros: none
Cons: everything
Dont buy this, its a piece of junk. Bought less then a year a go and dosent work. Ink lasts 1 day and I want to smash it with a bat, don't wast your money!
2 of 5 people found this review helpful.
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Review 3 for PIXMA MX870
Nickname: CZ
Location: Baltimore MD
Used this product for: more than 1 year
Expertise Level: Professional or Expert
Canon Enthusiast: 1 to 5 years
Product replacement: Yes
Nice Printer, no doubt
Overall Rating
Features
5
out of
5
Performance
5
out of
5
Price/Value
4
out of
5
Quality
5
out of
5
Satisfaction
5
out of
5
Date:May 6, 2012
Pros: high quality construction
Cons: chews through ink
Bought one of these printers about a year ago, and have been using it pretty much constantly. The scanner function is excellent, the print quality is outstanding, and I really like both the duplex printing function and the ability to load letterhead type paper in the back and auto-select.
The only minor issue is the cost of the ink tanks, although it does last for a good long while on the large black tank. It is possible to refill tanks with a little reprogrammer, and with that it's the most incredible value ever. But even if you just buy their ink, it's an excellent printer.
6 of 6 people found this review helpful.
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Review 4 for PIXMA MX870
Nickname: DW
Location: South of Boston, MA
Used this product for: 1 to 3 months
Expertise Level: Professional or Expert
Canon Enthusiast: 1 to 5 years
Product replacement: Yes
I'm fussy
Overall Rating
Features
4
out of
5
Performance
5
out of
5
Price/Value
5
out of
5
Quality
5
out of
5
Satisfaction
4
out of
5
Date:April 15, 2012
Pros: handles wrinkled paper well, prints on legal paper
Cons: expensive ink, paper tray could hold more sheets of paper, instruction book could have been better
We previously had a Canon MP830. Two things I can say about this printer is that it is not ergonomically designed. I have accidently shut if off while lifting the lid because the on/off swith is too close to the edge of the lid. Also, I sit to the left of the printer and it seems to unpleasantly pinch my thumb every time I let down the lid. This printer will print on both sides of the copy paper. It will not scan both sides of the original paper.
1 of 1 people found this review helpful.
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Review 5 for PIXMA MX870
Nickname: NEANER
Location: PA
Used this product for: more than 1 year
Expertise Level: Professional or Expert
INK
Overall Rating
Features
4
out of
5
Performance
3
out of
5
Price/Value
3
out of
5
Quality
3
out of
5
Satisfaction
2
out of
5
Date:March 19, 2012
The ink runs out constantly. i can't keep black ink in it and I wouldn't consider my volume high.
7 of 7 people found this review helpful.
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Review 6 for PIXMA MX870
Nickname: Anonymous
Used this product for: 6 to 12 months
Expertise Level: Professional or Expert
Canon Enthusiast: 11 to 20 years
Only works occasionally
Overall Rating
Satisfaction
1
out of
5
Date:March 19, 2012
This printer only works occasionally. It has been extremely frustrating to deal with. I have it set up wireless and have Windows 7 and Vista computers. Sometimes when I print, the printing window will show up but it never prints. Other times nothing at all happens. About half of the time when it actually does print, it will print only a portion of the document or photo and then spit out the paper.
The scanner function is equally frustrating and not work the time.
Canon knows how to make great cameras and lenses, but they do not know how to make software for printers.
1 of 4 people found this review helpful.
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Review 7 for PIXMA MX870
Nickname: rcwkaw
Location: Tampa, FL
Used this product for: 6 to 12 months
Expertise Level: Advanced Amateur
Canon Enthusiast: 11 to 20 years
Product replacement: Yes
Good quality for the price
Overall Rating
Features
4
out of
5
Performance
4
out of
5
Price/Value
4
out of
5
Quality
4
out of
5
Satisfaction
4
out of
5
Date:March 18, 2012
We purchased this unit about a year ago and it does everything we need. I've seen other reviews complain about WIFI issues, but we have had no problems. The one issue I do have that others have noted is that if you run out of a colored ink it wont print at all, even in black and white, which is a poor design. Ran into that issue once and now just make sure i have backup ink in all colors.
3 of 3 people found this review helpful.
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Review 8 for PIXMA MX870
Nickname: sodajerk
Location: Chicago
Used this product for: 6 to 12 months
Expertise Level: Advanced Amateur
Canon Enthusiast: 6 to 10 years
Product replacement: No
Network Failure
Overall Rating
Features
1
out of
5
Performance
1
out of
5
Price/Value
1
out of
5
Quality
1
out of
5
Satisfaction
1
out of
5
Date:March 3, 2012
Pros: generally good print/build quality - when it works
Cons: useless on a network
I've had this printer for approximately an year and have had nothing but trouble with printing/scanning on a network. Canon's ijnetwork software is completely unreliable when used in a Mac network environment. Other printers, utilizing the Bonjour communications, work just fine. Canon has issued several driver updates over the course of my ownership but the problem persists. They need to just replace ijnetwork with Bonjour and get on with it.
2 of 2 people found this review helpful.
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Review 9 for PIXMA MX870
Nickname: SHMI
Location: Chicago
Used this product for: 6 to 12 months
Expertise Level: Professional or Expert
Product replacement: Yes
Had I known
Overall Rating
Features
3
out of
5
Performance
2
out of
5
Price/Value
3
out of
5
Quality
3
out of
5
Satisfaction
2
out of
5
Date:February 28, 2012
Pros: wireless
Cons: cannot use if one single ink cartridge is empty
I have had some issues with this printer. However, I can say it is terribly frustrating that if a color cartridge goes EMPTY, YOU CANNOT USE YOUR MACHINE.
Ugh on the night of a closing on a home I surely didn't need to have this happen at 11pm! Won't recommend this machine to anyone.
Ugh on the night of a closing on a home I surely didn't need to have this happen at 11pm! Won't recommend this machine to anyone.
5 of 6 people found this review helpful.
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Review 10 for PIXMA MX870
Nickname: diddumsK
Used this product for: more than 1 year
Expertise Level: Advanced Amateur
Canon Enthusiast: 6 to 10 years
Product replacement: Yes
MX870...a work horse!
Overall Rating
Features
5
out of
5
Performance
4
out of
5
Price/Value
4
out of
5
Quality
5
out of
5
Satisfaction
4
out of
5
Date:February 10, 2012
I have been using the MX870 for over a year, in a SOHO setting with a landscape designer + two school kids. This printer produces quality output at reasonable speeds. All of the basic functions are flawless, if perhaps a bit unwieldy, at least until you get familiar with the work flow.
I am writing at this point because of, and to confirm the WiFi issue raised by numerous reviewers. Infrequently but out of nowhere the MX870 will lose signal, (go offline or not respond) and it is frustrating. WIN7 troubleshooting is of little help; it suggests you change the default printer to the Fax profile? Huh?
I did find a KnowledgeBase suggestion that has worked for me: power the printer off-on, and then do the same with your router. The printer queue gets right to work on any suspended documents, like nothing was ever wrong.
If only the pretty little blue WiFi lamp doubled as some kind of a re-set button...
I am writing at this point because of, and to confirm the WiFi issue raised by numerous reviewers. Infrequently but out of nowhere the MX870 will lose signal, (go offline or not respond) and it is frustrating. WIN7 troubleshooting is of little help; it suggests you change the default printer to the Fax profile? Huh?
I did find a KnowledgeBase suggestion that has worked for me: power the printer off-on, and then do the same with your router. The printer queue gets right to work on any suspended documents, like nothing was ever wrong.
If only the pretty little blue WiFi lamp doubled as some kind of a re-set button...
3 of 3 people found this review helpful.
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Review 11 for PIXMA MX870
Nickname: familysha1
Location: Ny, NY
Used this product for: 1 to 3 months
Expertise Level: Hobbyist/Enthusiast
Canon Enthusiast: Less than 1 year
Product replacement: Yes
Worst Printer Wireless Joke
Overall Rating
Features
1
out of
5
Performance
1
out of
5
Price/Value
1
out of
5
Quality
1
out of
5
Satisfaction
1
out of
5
Date:January 31, 2012
This is one purchase I seriously regret making.
I purchased this because it claimed to be WIRELESS capable. It is not. The connection drops repeatedly. In the middle of print job the printer stops and tells me it cannot connect to the printer. Huh? Some days it works sometimes it doesn't even when it shows that it is properly wireless connected. I spent 3hours trying to print something yesterday morning before giving up. This morning the printer woke up and printed the item from yesterday. Again there is no rhyme or reason to when the printer works and the canon updates, software and support sites are all useless.
If you ever want to use this printer in wireless form you will be sorely disappointed.
PS My computer savvy brother has spent time helping me with this issue and told me that this printer is defectively engineered and will never work properly.
I will never purchase another Canon printer.
I purchased this because it claimed to be WIRELESS capable. It is not. The connection drops repeatedly. In the middle of print job the printer stops and tells me it cannot connect to the printer. Huh? Some days it works sometimes it doesn't even when it shows that it is properly wireless connected. I spent 3hours trying to print something yesterday morning before giving up. This morning the printer woke up and printed the item from yesterday. Again there is no rhyme or reason to when the printer works and the canon updates, software and support sites are all useless.
If you ever want to use this printer in wireless form you will be sorely disappointed.
PS My computer savvy brother has spent time helping me with this issue and told me that this printer is defectively engineered and will never work properly.
I will never purchase another Canon printer.
5 of 8 people found this review helpful.
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Review 12 for PIXMA MX870
Nickname: J. Ewing
Location: USA
Used this product for: more than 1 year
Expertise Level: Professional or Expert
Canon Enthusiast: 1 to 5 years
Product replacement: No
Awesome EXCEPT....
Overall Rating
Features
4
out of
5
Performance
3
out of
5
Price/Value
3
out of
5
Quality
3
out of
5
Satisfaction
3
out of
5
Date:January 30, 2012
Pros: fantastic printer, neat features like the tray will open if it's shut, quiet great picture quality easy to use
Cons: wireless connectivity, prints randomly on wireless setting
First of all I LOVE this printer... when it works. What I mean by that is that the wireless connectivity is very dodgy. Sometimes I can ping the printer but it shows offline and won't print. Sometimes after 5 minutes it starts printing and sometimes it never prints (in wireless mode). I've reinstalled it several times, and I've been working in the networking field for 15 years, so I'm pretty sure I've set it up correctly.
So if you are going to directly connect it to your machine, this is one of the best printers I've ever owned. If you plan on working with it wirelessly, I'd pass and maybe try another Canon model that doesn't have as many problems with the wireless connectivity.
6 of 6 people found this review helpful.
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Review 13 for PIXMA MX870
Nickname: Bob
Location: WI
Used this product for: Less than 1 month
Expertise Level: Hobbyist/Enthusiast
Canon Enthusiast: 1 to 5 years
Product replacement: Yes
High Quality & Loaded w/ Features
Overall Rating
Features
5
out of
5
Performance
5
out of
5
Price/Value
5
out of
5
Quality
5
out of
5
Satisfaction
5
out of
5
Date:January 18, 2012
Pros: 4-in-1: fax copy print scan, auto duplexing, auto sheet feeder, wireless or wired, load 2 types of paper, borderless photo prints, easy setup & customizable
Cons: slightly slower speed than some color lasers
If you do not want to shell out for a color laser multifunction, the Canon PIXMA MX870 is the Absolute Solution to your home office needs. It's loaded with almost every feature you could possibly need. To name a few; Auto Duplex, Wireless & other connections, Auto Sheet Feeder, Color Fax, Copy Print & Scan, Borderless Photo Printing, Memory Card Reader, 2 Paper Loaders, Pass Through To Add A Telephone, & Many Customizable Settings. 5 individual cartridges allows you to only have to replace the cartridge that runs out, not the whole cartrige that still has 2 colors in it, saving money & ink. It's a truly awesome deal & as you can tell, I highly recommend it.
2 of 3 people found this review helpful.
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Review 14 for PIXMA MX870
Nickname: fred
Location: pittsburgh pa
Used this product for: more than 1 year
Expertise Level: Casual User
Canon Enthusiast: 1 to 5 years
Product replacement: Yes
not bad
Overall Rating
Features
5
out of
5
Performance
5
out of
5
Price/Value
4
out of
5
Quality
4
out of
5
Satisfaction
5
out of
5
Date:January 3, 2012
not a bad printer had it for a year..my computer went down and had to reinstall the printer with out the manaul.went just like clock work...1 2 3
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Review 15 for PIXMA MX870
Nickname: HANK
Used this product for: Less than 1 month
Expertise Level: Professional or Expert
Product replacement: No
Overall Rating
Features
4
out of
5
Performance
4
out of
5
Price/Value
3
out of
5
Quality
4
out of
5
Satisfaction
4
out of
5
Date:December 26, 2011
Good unit for the price but has a major problem in selection features. The 850 model was mor user friendly but thought that this wireless feature might be useful. Major problem is the information manual that comes with the unit. I was fortunate being that I had the 850 unit and was familiar with the the box but it stops there. First time buyers would have a major problem understanding the manual. The on line manual could use help also.
1 of 1 people found this review helpful.
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Review 16 for PIXMA MX870
Nickname: chino
Location: Florida
Used this product for: more than 1 year
Expertise Level: Advanced Amateur
Canon Enthusiast: more than 20 years
Product replacement: Yes
One of the Best on the Market. A " No Brainer"
Overall Rating
Features
5
out of
5
Performance
5
out of
5
Price/Value
5
out of
5
Quality
5
out of
5
Satisfaction
4
out of
5
Date:December 14, 2011
Pros: excellent print quality, easy wireless setup, easy usb connectivity, quick and easy to network, once ready relativly fast printing, easy use from the printer or from the computer, great quality photos, all functions work flawlessley, easy to access printer from any program, works regardless of type of connectivity
Cons: bulky, heavy, slow to start but fast for multiple copies once st
I have worked with many printer brands over the years and Canon has always given consistant quality for the money. I don't understand the problems that some people are having as I bought 2 of these porinters (1 was refurbished) and have no problems with connectivity (or any of the other reported problems) be it wireless, wired to the usb, or on a network (and all 3 methods are easy to hook up, simply insert the disk that comes with it and follow directions.)
I also print on many types of paper media from high quality cloth based, to slick glossy, to photo glossy, to cheap paper; using from greyscale, to high quality, I print using black and color modes, and duplex mode and never have any print problems of fuzzy letters. Printing is always crisp and clear no matter the mode nor the paper.( however with slick photo one does have to make the settings match lest one allow tooo much ink for the paper and that will possibly smear) I recommend that 1) they talk to canon tech service to resolve the connectivity problems or 2) if canon tech service determines it is faulty then they send it back for repair while it is under warranty. As for running out of a inks , particularly color it is only 1 color . When a multicolor tank is out of only one color, it may as well be out of all colors as the entire tank must be replaced regardless of how many colors are still good, Replacing a multicolored tank, is indeed much costlier compared to replacing only a one color tank. This is a great multitask printer whose features are quickly acessed, and works reliably and it is great for home business or professionals
I also print on many types of paper media from high quality cloth based, to slick glossy, to photo glossy, to cheap paper; using from greyscale, to high quality, I print using black and color modes, and duplex mode and never have any print problems of fuzzy letters. Printing is always crisp and clear no matter the mode nor the paper.( however with slick photo one does have to make the settings match lest one allow tooo much ink for the paper and that will possibly smear) I recommend that 1) they talk to canon tech service to resolve the connectivity problems or 2) if canon tech service determines it is faulty then they send it back for repair while it is under warranty. As for running out of a inks , particularly color it is only 1 color . When a multicolor tank is out of only one color, it may as well be out of all colors as the entire tank must be replaced regardless of how many colors are still good, Replacing a multicolored tank, is indeed much costlier compared to replacing only a one color tank. This is a great multitask printer whose features are quickly acessed, and works reliably and it is great for home business or professionals
3 of 4 people found this review helpful.
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Review 17 for PIXMA MX870
Nickname: Bill_IT
Location: Herriman, UT
Used this product for: 1 to 3 months
Expertise Level: Professional or Expert
Canon Enthusiast: 6 to 10 years
Product replacement: Yes
Excellent value
Overall Rating
Features
5
out of
5
Performance
4
out of
5
Price/Value
5
out of
5
Quality
5
out of
5
Satisfaction
5
out of
5
Date:December 5, 2011
I have owned several Canon printers since Canon leaped ahead of other brands in quality and customer service a decade ago. Each has been an improvement on the last, but all have provided great value. This model prints, copies, and scans faithfullly, the utility software is very good, and the choice of wired, wireless or networked is nice. I am using it in USB mode but will shift to networked mode eventually.
The color accuracy and resolution is very good for this price range.
I have not experienced the performance issues raised by some, and I have to wonder whether the selection of drivers may be a factor.
The only improvements one could reasonably hope for are a still better user interface, and inks that set after drying and do not bleed when accidentally exposed to water drops. In fairness, these problems exist with most inkjet printers, regardless of brand.
Canon's customer service is first rate. I have experienced this personally, as have several others whom I have assisted with technology.
10 of 10 people found this review helpful.
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Review 18 for PIXMA MX870
Nickname: Colo_Cpl
Used this product for: 6 to 12 months
Expertise Level: Professional or Expert
Canon Enthusiast: Less than 1 year
Product replacement: No
Beware...Networking Gremlins Exist
Overall Rating
Features
4
out of
5
Performance
1
out of
5
Price/Value
4
out of
5
Quality
3
out of
5
Satisfaction
2
out of
5
Date:November 15, 2011
Cons: networking issues
Had this printer for 8 months. Magically the printer is having all sorts of networking problems. Direct connect or Wireless. Gets IP address from router, able to print but eventually Cannons own software cannot find the printer even when you can ping the device with the Command facility. How can I see the printer and print a test page but Cannon's utilities cannot. I can print test pages but cannot scan a document to a computer on the network. Printing eventually goes away as well.
I have completely reset my network, firmware updates to all routers, driver updates, etc. Dumped a huge amount of my personal time into troubleshooting this problem. Problem continues to exist.
I believe you're purchasing a 12 month product that you will need to replace.
20 of 20 people found this review helpful.
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Review 19 for PIXMA MX870
Nickname: june
print heads poor quality for black printing
Overall Rating
Features
3
out of
5
Performance
1
out of
5
Price/Value
3
out of
5
Quality
1
out of
5
Satisfaction
2
out of
5
Date:November 15, 2011
Pros: wireless
Cons: uses too much ink, clogs easily and my printer isruined
I purchased this printer at a good price however, you will pay it back many times over because the ink has to be replaced often. 2-3X more often than my old printer. The printer no longer works as heads are clogged and will no longer print anything even though there is ink. Often will not print if one black ink is low and there is still ink in it.
8 of 8 people found this review helpful.
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Review 20 for PIXMA MX870
Nickname: Jakes1993
Location: Pretoria
Used this product for: Less than 1 month
Expertise Level: Advanced Amateur
Canon Enthusiast: 6 to 10 years
Product replacement: Yes
Total waste of time and money
Overall Rating
Features
3
out of
5
Performance
1
out of
5
Price/Value
2
out of
5
Quality
3
out of
5
Satisfaction
1
out of
5
Date:November 13, 2011
It's performance is slow, it decides when it wants to print and when not.....printing orders has to be given several times before it reacts. It's wiFi connection is lousy...
It also has a cheap feel to it, especially the buttons.
It also has a cheap feel to it, especially the buttons.
4 of 4 people found this review helpful.
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