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Customer Reviews for imagePROGRAF iPF825

imagePROGRAF iPF825

44-inch Dual Roll Large Format Printer 5-Color Pigment/Dye Reactive ink set Two "D" sized Prints per minute on Plain Paper Accounting Manager Support for HP/GL2 and HP RTL
Average Customer Rating:
2.333 out of 5
2.3
 out of 
5
(3 Reviews) 3
Open Ratings Snapshot
Rating Snapshot (3 reviews)
5 stars
1
4 stars
0
3 stars
0
2 stars
0
1 star
2
1 out of 3(33%)reviewers would recommend this product to a friend.
Customer Reviews for imagePROGRAF iPF825
Review 1 for imagePROGRAF iPF825
Nickname: Oscar
Used this product for: more than 1 year
Expertise Level: Professional or Expert
Canon Enthusiast: 6 to 10 years
Product replacement: No

Good quality, terrible user-friendability

Overall Rating
1 out of 5
1 out of 5
Features
2 out of 5
2 out of 5
Performance
1 out of 5
1 out of 5
Price/Value
1 out of 5
1 out of 5
Quality
3 out of 5
3 out of 5
Satisfaction
1 out of 5
1 out of 5
Date:May 28, 2014
Pros: High Quality Output, Low Running Cost
Cons: Low Productivity, Difficult to use
First, I advise to everybody who has this plotter - do not upgrade your firmware! Firmware 1.12 adds more headache than features - plotter is turning itself off every 8 or 12 hours, media types disappeared from the list, etc.
1. Print quality is good. It is better than it used to be on our old OCE TSC500.
2. Performance is poor - plotter is simply slow! especially, when it decides to perform a maintenance and you need an urgent print - good luck on that!
3. Loading the paper is very awkward. you need to open covers, remove the shaft, make sure your roll is oriented correctly. Then, plotter wont take it for some reason and you have to start over.
4. My biggest problem now is lack of media types after upgrading firmware to version 1.12. My CAD clear film is gone as an option now and printing transparencies is a nightmare now. Canon told me to install Media Configuration Tool to manage the media, but it is incompatible with Windows 8.1 x64! No way I'm going to downgrade my system just because somebody screwed up plotter firmware!
5. Print catcher is a ridiculous design. You have to keep it open so it can catch the paper, but it might be a problem for the small office where space is limited.
As a summary, I wouldn't recommend this printer to anyone and I wish I could find more reviews for it when we bought it otherwise I'd never buy it.
2 of 2 people found this review helpful.
Review 2 for imagePROGRAF iPF825
Nickname: Anonymous
Location: Florida
Used this product for: more than 1 year

Good Plotter

Overall Rating
5 out of 5
5 out of 5
Features
4 out of 5
4 out of 5
Performance
5 out of 5
5 out of 5
Price/Value
4 out of 5
4 out of 5
Quality
5 out of 5
5 out of 5
Satisfaction
5 out of 5
5 out of 5
Date:April 9, 2014
We use the ipf825 on an almost daily basis. It is quick, simple to use and produces nice quality images. The paper is easy to load and ink cartridges are easy to swap out. We are perfectly happy with this plotter.
0 of 1 people found this review helpful.
Review 3 for imagePROGRAF iPF825
Nickname: Anonymous

Difficult

Overall Rating
1 out of 5
1 out of 5
Features
1 out of 5
1 out of 5
Performance
3 out of 5
3 out of 5
Price/Value
1 out of 5
1 out of 5
Quality
3 out of 5
3 out of 5
Satisfaction
1 out of 5
1 out of 5
Date:March 22, 2013
Pros: High Quality Output
Cons: Difficult to use
Let me start off by saying that this plotter does produce some very nice prints in color or monochrome, but it is extremely difficult to use and manipulate. I’ve had numerous problems, many scrapped prints, and spent many hours trying to get this machine to work the way I and the rest of my office want it to. Some specific examples:
• At our company we primarily use either 30” or 36” paper, so we loaded one of each into our plotter. This led to a problem in that, when one roll runs out, the plotter started using the other roll without any notification. To make matters worse, the last bit of paper would catch on the roll, causing it to look like there was still sufficient paper. We finally found the setting that affects this. In order to STOP this automatic switching of paper, we had to ENABLE the setting “Automatically switch paper sources”. I don’t think I need to explain why that is confusing.
• Both the plotter and the Status Monitor frequently report one or both rolls as being “Empty” when they clearly are not. We use 500’ rolls, and manually input this distance every time we load a new one, so why it’s prematurely detecting it as empty I have no idea.
• Switching the orientation from Portrait to Landscape seems to have no effect. Checking the box “Rotate Page 90 degrees (Conserve Paper)” gave us the result we were looking for, but it would be helpful for the orientation settings to work as typically expected, or to indicate why they are not working this way. I’m sure it’s a simple settings change, but finding it can be difficult and time-consuming.
• When paper gets jammed, the plotter does nothing to tell you so. The screen indicates a hardware malfunction, and asks that you power it off and back on again. Naturally, this is not going to clear a paper jam.
• The print catcher that came with our plotter is useless. It collects prints into a messy pile which will quickly overflow onto the floor if someone isn’t there to manually attend to it. At times we need to plot hundreds of sheets, and this means someone has to sit there for hours collecting and organizing them. The thing is also very large and bulky, and in our particular situation it gets in the way and presents a tripping hazard.
I think this plotter could be very capable and effective, but it is too difficult to reach the intended result. We have spent inordinate amounts of time and materials fighting with this thing, and it’s left my coworkers and myself very frustrated and unsatisfied.
38 of 47 people found this review helpful.
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